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One post tagged with "Cadence Matching"

Cadence Matching is one of the core components responsible for matching tasks to workers.

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Adaptive Tasklist Scaler

· 5 min read
Zijian Chen
Software Engineer @ Uber

At Uber, we previously relied on a dynamic configuration service to manually control the number of partitions for scalable tasklists. This configuration approach introduced several operational challenges:

  • Error-prone: Manual updates and deployments were required.
  • Unresponsive: Adjustments were typically reactive, often triggered by customer reports or observed backlogs.
  • Irreversible: Once increased, the number of partitions was rarely decreased due to the complexity of the two-phase process, especially when anticipating future traffic spikes.

To address these issues, we introduced a new component in the Cadence Matching service: Adaptive Tasklist Scaler. This component dynamically monitors tasklist traffic and adjusts partition counts automatically. Since its rollout, we've seen a significant reduction in incidents and operational overhead caused by misconfigured tasklists.